Real Estate

Real Estate Reply & Booking Assistant

A workflow that takes over after a property match is sent, interprets customer replies, answers property-related questions, and automates viewing bookings based on real calendar availability.

Built with

n8n
AI
Email
Property Data
Google Calendar

Demo walkthrough

Demo video coming soon

Problem

After a property match is found, the customer receives an email asking if they would like to schedule a viewing.

When the customer replies, an agent may still need to read the response, answer property questions, determine whether they want a viewing, check calendar availability, create the appointment and send confirmation.

Every reply creates another round of manual work, which delays scheduling and pulls agents away from higher value work.

Solution

The workflow takes over as soon as the customer replies. AI analyzes the response and determines whether the customer is asking a property-related question or requesting a viewing.

→ For property questions, AI uses the property listing information to generate a relevant answer and sends it to the customer automatically.

→ For viewing requests, the workflow identifies the customer's preferred date and time, checks Google Calendar for availability, books the available slot, and sends the customer a confirmation.

This removes the manual back and forth from the process, allowing customer replies to be handled and viewing appointments to be scheduled automatically.

Step by step

How The Workflow Works

01
Customer replies to the match email
The customer’s reply triggers the workflow.
02
AI analyses the response
The message is analysed to understand what the customer needs.
03
Intent is classified
The response is identified as a property question or viewing request.
04
Property question is answered by AI
AI uses the listing information to generate a relevant answer.
05
Preferred viewing time is identified
The requested date and time are taken from the customer’s reply.
06
Google Calendar availability is checked
The workflow checks for an available time that matches the request.
07
Viewing is booked and confirmation is sent
The appointment is added to the calendar and the customer receives a confirmation.

Key Features

AI reply analysis
Answers based on property information
Customer date and time detection
Calendar availability check
Automatic viewing booking
Booking confirmation messages

Tools & Integrations

N8n8nWorkflow orchestration
AIAI / LLMReply analysis and response generation
EMEmailReply trigger and confirmations
PRProperty DataListing details used for answers
GOGoogle CalendarAvailability checks and booking

Outcome

→ Customer replies are handled as they come in Property questions receive consistent answers based on the listing, and viewing requests are booked directly into the calendar. → Less manual work for agents Agents no longer need to manually review replies, coordinate availability, and send booking confirmations.